Have you ever heard of the concept from the sales industry called KISS Or KILL? 

Sounds a little violent right? 

Well, it’s not really what you think. These are both acronyms for communication styles. The problem is, if you choose the wrong one during your sales communication process, you will absolutely lose the sale.

In this blog today, I am going to share with you 6 unique tips on how to improve your communication skills in any situation. 

So, if you want to be a better communicator, then stay tuned. 



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Today, we are talking about communication Skills: KISS or KILL 

KISS is short for Keeping It Short and Simple

KILL is Keeping It Long and Lengthy

An amateur sales person will go on and on about non important details and end up killing the sale. While an experienced sales person, on the other hand, will hit all the important points in the shortest time frame possible…closing the sale easily. 

So, let’s dive into the 6 unique tips on how to improve your communication skills faster for sales and for life.


TIP #1:  Be Efficient with Your Speaking  .

Conversation is all about quality not quantity. The first step is to remove all filler words like um… er… like… well… you know…so… These tiny words bring absolutely no value to the conversation.

When you are early and prepared, it will help you feel more relaxed and composed before your big meeting, and this will help you create a great first impression. 


TIP #2:  Use Strategic Pauses Instead of Fillers 

Don’t be afraid to use pauses and silence instead of using filler words. Pauses used correctly can be really powerful and be used to emphasize different parts of your message. 

So, as you are speaking, see where you can insert some strategic pauses, instead of fillers, to emphasize different parts of the message. That will make your message more powerful and meaningful as a whole. 


TIP #3: Conversational Threading 

Conversational threading is the ability to branch off into a completely different topic. It helps you be able to communicate confidently with anybody at any time and comes in extremely handy.

If someone says to you this for example: 

I live in LA.  But I always wanted to live in Australia. I don’t like being in the city any more, and I really want to move somewhere more beautiful, quiet and laid back. 

Now you have at least 4 different topics that you could talk about from here: You could talk about the time you visited LA. or you could talk about how you lived in the city too. You could talk about how it is to live in Australia or how you are an introvert and how you can relate to their need of more connection with nature. 

When a conversation dies or becomes awkward, it’s because you haven’t learned how to use conversational threading to keep the conversation moving. 

Make sure as you are speaking, you give the other person multiple chances to do the same thing, by adding variety and interest into your own part of the conversation.


TIP #4: Use Statements Instead of Too Many Questions      .

Next time you have a conversation with a friend, someone you have built rapport with, you will notice that the majority of the conversation is made with statements, not questions. If we ask too many questions, it may feel like an interrogation instead of a conversation. 

One of the most common type of statements is the story or opinion statement. 

This is a great example of a short story statement: When I was a young girl, I really wanted to be an actress, but every time I went to an audition or had to do a performance, I would feel like I was going to die of stage fright.

See? Instead of asking a direct question to the other person, now you have given a short piece of personal information that can be picked up as a thread and used by the other person to continue the conversation and build upon the ideas. 




TIP #5: Cold Read Statement  

This statement is simply an observation that you can make about the other person. Instead of asking a question like: Hey, what do you like to do for fun? 

(Which is a direct question). You could do this instead: “Hey, you look like you have a sense of fun. I bet you have some interesting hobbies …” The other person could correct you and tell you that you are wrong, and start up a thread in that vein or they could in fact open up the conversation with “wow … thanks…I actually love singing karaoke and training horses on the side. “

Each of these ways gives you a chance to branch off into different topics without making the conversation too one sided. You are sharing a little information first and then opening the door for more conversation to follow.


TIP #6: Random Statements       .

These are just free flowing thoughts that literally just pop into your head. You can make an observation about something else going on in the room, or what’s happening in the world right now or simply observe someone having fun and commenting on how it would be to have more fun in our lives. Any of these ideas share more about yourself and how you think and operate in the world, which makes it easier for the other person to be open and honest with you as well. Open and direct communication builds rapport fast. It also brings a sense of creativity and spontaneity to the conversation. 

Remember: having good open communication and learning conversation skill is simply just that… A SKILL… and just like any other skill, you will gain great value from learning it. The important thing you can do is to go out and PRACTICE putting this new skill into action. 

By practicing the tips and tricks you learned today, you will find you will experience a massive improvement in your future conversations with others. 

Do not forget: Speak up. Speak out. Be ready to be heard because remember: YOUR VOICE MATTERS.